How Can We Help?
Owned and operated by Think Smart Products Inc, our team is ready to help with any question about your smart home setup.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-day returns on eligible items. Please review our Return Policy page for full details on how to start a return and what qualifies.
Can I exchange a product for a different model?
If you need a different smart lock, smart mirror, or other product, please contact us within 30 days of delivery. We will walk you through the exchange process outlined in our Return Policy.
Are your smart locks compatible with my door?
Compatibility depends on the specific lock model and your door type. Each product listing includes detailed specifications covering door thickness, material, and preparation requirements to help you find the right fit.
Do your smart mirrors require a special power source?
Most of our smart mirrors use a standard wall outlet for power. Check the product description for exact electrical requirements and mounting details so you can plan your installation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal data and payment information are protected with industry-standard encryption.
30-Day Returns
Not the right fit for your smart home? Returns are accepted within 30 days per our Return Policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
